We are looking for an account manager!  Please send your resume to info@obicreative.com if you want to work at a small, fun marketing agency and you meet the criteria outlined below!

OPPORTUNITY

This is a client-facing opportunity at a growing marketing strategy company. The Account Manager (AM) is responsible for the overall health and growth of client, partner and vendor relationships. This is done in close coordination with the team by ensuring client objectives are communicated clearly and viable solutions are defined. A successful OBI AM is a hardworking, ambitious team player who loves the independence and creativity of a start-up environment.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Identify new opportunities within existing or new clients
• Ensure clients needs are met within OBI success parameters
• Document client business requirements and communicate expectations clearly to OBI team members
• Develop, negotiate and reconcile client estimates and contracts
• Set up and maintain account documentation with PM and finance, as defined by OBI management
• Approve all deliverables prior to being viewed by clients, ensuring agreed requirements are met
• Act as client contact and team liaison for escalated project issues or questions needing resolution
• Ensure high standard of service to clients by monitoring agreed criteria and leading quarterly reviews
• Responsible for advance planning and accurate forecasting with clients in order to prepare OBI team for upcoming campaigns
• Owner of client profitability, responsible for monitoring and reconciling project budgets and expenditures per each contract, along with finance and traffic departments
• Owner of client relationship, ensuring history and campaigns are documented and available for further use across the company
• Leader on client industry, products, strategic challenges and goals, providing support in development of client objectives and OBI team understanding
• Provide management input for improved AM and OBI operations, consistent with company goals
• Semi-frequent business travel to client and OBI engagements, as necessary

QUALIFICATIONS & EXPERIENCE

• Bachelors degree or equivalent experience
• 4+ years experience in marketing
• 2+ years managing clients successfully
• Strong client relationship skills, with ability to strategize, negotiate and resolve account issues
• Ability to get client needs met while ensuring quality and OBI profitability goals are also met
• Responsible self-starter who can both lead a team and be a good team member
• Excellent communication (verbal and written)
• Strong presentation skills
• Strong computer and MS Office skills