Customer engagement is the direct and indirect interactions with a brand over time: phone, online, in person. It also includes likes, shares, tweets and posts on social or comments on review sites. We will help you reach your customers to inspire purchases, build brand recognition, solicit feedback and gather information. The idea is to build an ongoing dialogue with customers and create an emotional attachment. Make them want you. How? Keep reading.
People want recommendations from people they know and trust. In fact, 74% identify word-of-mouth as key in their purchasing decision. We specialize in developing brand ambassador programs to help spread the word. First, we identify ambassadors within your organization and fan club to develop and grow an authentic relationship with customers. Then we arm and inspire them with ideas, content, product and incentives. Companies that enable and reward people for sharing see more success with their marketing and brand building efforts. Trust us.
Endorsements and product mentions from people with a substantial social following is a powerful way to reach new customers. Influencer marketing works because of the level of trust these influencers have built with their following, and recommendations from them are golden. We work with influencers in a variety of industries and niches, secure contracts and get your product and message in their influential hands.
Organic Social Media
Your social success begins with a social audit, which allows us to propose a spend before we dive into planning, writing and designing. We’ll also monitor all incoming and outgoing messages from followers and fans to ensure a prompt response and report monthly on our activities, assessing what’s working and what isn’t and recommending changes to do better.